Terms of Use and Subscription – Madeora

1. Introduction

These terms set out the rules governing the use of the Madeora platform, which is owned and operated by Ibtikar Al-Mustaqbal for Design in the United Arab Emirates.

By using the platform, creating an account or subscribing to its services, you agree to these terms.

2. Nature of the service

Madeora provides a technical system for creating and managing online stores.

Depending on the plan and the available features, the services include:

• Creating an online store.
• Managing products, images and prices.
• Managing inventory.
• Receiving and managing orders.
• Managing customer data.
• Tracking order statuses.
• Adding external payment links.
• Adding social media links.
• Store management tools and the reports available.

3. Merchant account

The merchant undertakes to:

• Provide accurate information when registering.
• Keep login details confidential.
• Not share the account with unauthorized persons.
• Notify Madeora on discovering unauthorized use.
• Take responsibility for the activity carried out through their account.

4. Merchant's responsibility for their store

The merchant is responsible for their independent business, including:

• The products offered.
• The accuracy of prices and descriptions.
• Product quality.
• Order fulfilment.
• Shipping and delivery.
• Customer service.
• Returns and exchanges.
• Tax and commercial obligations.
• The lawfulness of products and advertising.
• Compliance with consumer-protection and personal-data laws.

Madeora does not become a seller or a partner in sales made inside merchants' stores merely by providing the technical system.

5. Payments

The merchant may choose the payment methods they wish to use and add the payment links of the providers they deal with.

The merchant is responsible for contracting with the payment provider and for checking its terms and fees.

Madeora is not responsible for declined payments, delayed transfers or financial disputes between the merchant, their customers and the payment provider.

6. Subscriptions and fees

Subscription prices, durations and the features they include are shown on the website or during the subscription process.

The merchant agrees to pay the fees shown before the subscription is completed.

Any change to prices or plans will be announced in accordance with the applicable terms and laws.

7. Prohibited use

The platform may not be used for:

• Illegal activities.
• Selling prohibited products.
• Fraud or deception.
• Infringing intellectual property rights.
• Distributing malicious software.
• Attempting to access other stores' data.
• Disrupting the platform or abusing its resources.
• Violating the privacy of customers or others.

8. Intellectual property rights

The rights in the Madeora platform, its software, designs, identity and technical tools remain owned by their rights holders.

The merchant receives the right to use the platform for the duration of their subscription and in accordance with these terms.

The merchant retains their rights in the content, products and images that they own or have the right to use.

9. Availability and updates

Madeora strives to provide the service and to keep improving it.

Maintenance or technical updates may require some services to be paused temporarily.

We do not guarantee that there will be no interruption at all or that the platform will be free of all errors.

10. Suspension or termination of the account

Madeora may take appropriate action, including suspending the account or restricting or stopping some services, where these terms are breached or there is unlawful activity, a security risk or a legal obligation that requires it.

Such action is handled in accordance with the law and the circumstances concerned.

11. Limitation of liability

Madeora is a technical service provider for creating and managing stores.

It is not responsible for the quality of the products merchants sell, for their delivery commitments or for their agreements with customers or payment providers.

These terms do not exclude any liability that the law does not allow to be excluded.

12. Changes to the terms

These terms may be updated when necessary.

The updated version is published on the website with the last-updated date shown.

13. Governing law and contact

These terms are governed by the laws applicable in the United Arab Emirates, subject to any mandatory legal rules that may apply in other countries.

Contact:

• Ibtikar Al-Mustaqbal for Design.
• Email: info@madeora.net
• Phone: +971 52 991 3064
• Website: https://madeora.net