Privacy Policy – Madeora

1. Introduction

Welcome to Madeora.

Madeora is a technology platform owned and operated by Ibtikar Al-Mustaqbal for Design, United Arab Emirates.

The platform provides services for creating and managing online stores. It allows business owners and merchants to create independent stores and to manage products, inventory, orders and customers from a dashboard dedicated to each store.

This policy explains how personal data is collected, used, stored, processed and protected.

2. Information we collect

We may collect the following information:

First: store owner data

• Name.
• Email address.
• Phone number.
• Login details.
• Subscription and account information.
• Correspondence with technical support.

Second: store data

• Store name and details.
• Products, images and prices.
• Inventory data.
• Orders and their statuses.
• Customer data entered through the store.
• Payment and contact links.
• Store settings.

Third: technical data

• IP address where applicable.
• Device and browser type.
• Login and usage records.
• Technical data needed to operate and protect the platform.

3. How we use data

We use data to:

• Create and manage merchant accounts.
• Operate online stores.
• Manage products, orders and inventory.
• Provide technical support.
• Improve the platform's performance.
• Protect accounts and detect unauthorized use.
• Send notices related to the service and subscription.
• Meet legal obligations.

4. Merchants' customer data

Madeora allows merchants to create their own stores.

Customers of these stores may provide data such as their name, phone number, delivery address and order details.

Madeora processes this data technically in order to operate the stores and provide order-management services.

The merchant is responsible for determining the purposes for which their customers' data is collected, for using it lawfully, for giving their customers an appropriate privacy notice and for obtaining any required consents.

Madeora remains responsible for the legal obligations that fall on it as a service provider or data processor, depending on the nature of the processing and the applicable law.

5. Payment links

Madeora allows merchants to add the payment links of their choice.

Madeora does not sell merchants' products or collect their sales proceeds through external payment links.

When a customer moves to a payment provider's website, the privacy policy and terms of that provider apply.

Madeora does not collect bank card data merely because an external payment link has been added.

6. Sharing data

Necessary data may be shared with the technical service providers the platform relies on, such as:

• Hosting services.
• Databases.
• Storage services.
• Email services.
• Security and operations services.

Data may be disclosed where required by law or in response to a valid legal request.

Madeora does not sell users' personal data.

7. Data storage and protection

Madeora relies on a central technical infrastructure to run the online stores.

Store data is managed through the platform's database, and access permissions are designed so that each merchant can reach only the data of their own store that they are authorized to access.

Madeora works to apply appropriate technical and organizational measures to protect data from unauthorized access, alteration, disclosure or loss.

8. Cookies and tracking

The platform may use cookies and similar technologies to operate services, keep sessions, improve the user experience and analyze performance.

A merchant may add tracking and advertising tools to their store, such as Meta Pixel, Google Analytics or TikTok Pixel.

The merchant is responsible for how they use these tools, for disclosing it to their customers and for obtaining the consents required by law in each case.

9. Data retention

We keep data for as long as needed to provide the services and fulfil the purposes described in this policy, or for as long as legal obligations, dispute resolution and the protection of rights require.

Retention periods may differ depending on the type of data and the nature of the account and service.

10. Data subject rights

Under the applicable laws, individuals may have the right to:

• Request access to their data.
• Request correction of inaccurate data.
• Request deletion of data where the law allows.
• Request restriction of certain processing.
• Object to certain types of processing.
• Withdraw consent where processing is based on it.

Privacy requests can be sent to the email address shown at the end of this policy.

If the data belongs to a customer of one of the stores, it may also be necessary to contact the merchant responsible for that store.

11. Cross-border data transfers

Data may be processed or stored by service providers whose servers are located in different countries.

Transfers are carried out in accordance with the legal requirements that apply to the international transfer of personal data.

12. Children's privacy

Madeora's services are directed at business owners and merchants and are not designed to target children.

The platform may not be used to collect or process children's data in breach of applicable laws.

13. Changes to this policy

We may update this privacy policy from time to time.

The updated version will be published on the website with the last-updated date revised.

14. Contact us

• Owner and operator: Ibtikar Al-Mustaqbal for Design.
• Platform name: Madeora.
• Email: info@madeora.net
• Phone: +971 52 991 3064
• Country: United Arab Emirates.
• Website: https://madeora.net